FAQs

To realize a purchase on our website, you only have to choose one or more of our available products, choose your size and complete the order using our online purchase system: its as easy as that! If you have any problems or there is an error, please let us know using info@pleggeelegance.com . Once we receive your message, we’ll have it solved in the blink of an eye!

If you have noticed that you made a mistake during the purchase of your Pledge Elegance , write us to info@pledgeelegance.com and explain what happened. We’ll modify it as soon as possible.

If your Pledge Elegancearticles destination is an EU-Country: our delivery takes between 3 and 5 days. If your Pledge Elegance articles is a Non-EU-Country: our delivery takes between 5 and 7 days. If your Pledge Elegance articles is Usa (mainland): our delivery takes between 2 and 3 working days. Please notice that our shipment company doesn’t make any deliveries during the weekend. If your Pledge Elegance articles is the Balearic Islands: our delivery takes between 7 and 14 days.

In case you want to receive an invoice, contact us at info@pledgeelegance.com. Don’t forget to include your order number, so we can find your order much faster and make out the correct invoice.

You can request an exchange or return within 30 days of receiving your product(s).

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We accept any of the following payment methods: Debit or Credit Card (Visa, MasterCard, American Express) and Paypal. We exceed all security standards when it comes to the data you provide us with. All personal information is secure and safe at all times. We also don’t store any banking information supplied during purchase. To process an order, data is encrypted and sent safely to our payment gateway (BBVA Group). This gateway meets the highest security standards and is responsible for completing the transaction with your bank.

Once you have completed the purchase, you’ll receive an order confirmation automatically. That’s our way of confirming your purchase and to send you the order document. If you haven’t received anything in your inbox, don’t forget to check your spam or advertising folder. If you still can’t find it, write to us at info@pledgeelegance.com and we’ll send you a copy.

If you have to cancel your order and have already received your order confirmation, please write us at info@pledgeelegance.com .We will process your cancellation and refund its value within the next five business days.